Troubleshooting Guide

This guide addresses common issues encountered when using the Olara platform and provides systematic solutions.

Chatbot Response Issues

Symptoms: Messages sent to the chatbot receive no response.

Diagnostic Steps:

Solutions:

Symptoms: Chatbot provides incorrect information or fails to address user queries appropriately.

Solutions:

Enhance Training Data: Add more comprehensive sources covering the topic areas where responses are inadequate
Add Q&A Pairs: Create specific question-answer pairs for frequently asked questions
Adjust Temperature: Lower the temperature setting for more consistent, deterministic responses
Review Conflicting Sources: Remove or update sources that may contain contradictory information
Refine AI Instructions: Update the role, commands, and constraints in General Settings

Symptoms: Chatbot takes longer than expected to generate responses.

Potential Causes:

Solutions:

Symptoms: Configuration changes made in the panel do not reflect in the deployed chatbot.

Solutions:

Symptoms: The chat widget does not appear on your website.

Solutions:

Verify the embed code is correctly placed in your website HTML
Check that the domain is whitelisted in Security settings if domain restrictions are enabled
Inspect browser console for JavaScript errors
Ensure no ad blockers or browser extensions are interfering

Solutions:

Solutions:

If issues persist after following this guide:

Email Support: Contact support@olara.ai with detailed description of the issue
Documentation: Review the complete help documentation for additional guidance
System Status: Check status.olara.ai for platform-wide issues

When contacting support, include: